Privacy Policy

Silverback Designs privacy policy

Last updated: [21/02/2026]

1. Who We Are

Silverback Designs (“we”, “us”, “our”) is the data controller responsible for your personal data.

This Privacy Policy applies to all websites operated under Silverback Designs, including:

  • Silverback Designs

  • Silverback Stickers

  • Rugby Stickers UK

  • Football Stickers UK

  • The Ticket Atelier

These websites are trading names of Silverback Designs and operate under the same ownership and data protection practices.

For the purpose of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Silverback Designs is the data controller.

Contact details:
Silverback Designs
Email: info@silverbackdesigns.co.uk
Telephone: 07763 440232

2. What Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details

  • Payment information (processed securely via third-party providers Square and Paypal)

  • Messages submitted via contact forms

  • Personalisation details for custom products

b) Information Collected Automatically

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on site

  • Referring website

  • Cookies and tracking data

c) Information from Third Parties

If you purchase via platforms such as Etsy or other marketplaces, we may receive your name, delivery address, and order details from that platform.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Deliver products and services

  • Provide customer support

  • Respond to enquiries

  • Send order confirmations and updates

  • Improve our websites and services

  • Prevent fraud and maintain security

  • Comply with legal and tax obligations

Where you opt in, we may use your email address to send marketing communications. You may unsubscribe at any time.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to fulfil orders and provide services

  • Legal obligation – for tax and accounting requirements

  • Legitimate interests – to improve our services and prevent fraud

  • Consent – for marketing communications and certain cookies

5. Payment Information

We do not store full payment card details on our servers.

Payments are processed securely via trusted third-party providers (Square and Paypal), who are responsible for securely handling your payment information.

6. Sharing Your Information

We only share your data where necessary, including with:

  • Payment processors

  • Delivery and courier services

  • Website hosting providers

  • Email marketing platforms

  • Accountants or professional advisors

  • Legal authorities where required

We do not sell your personal data.

7. Data Retention

We retain personal data only for as long as necessary, including:

  • Order and financial records retained for a minimum of 6 years for tax purposes

  • Marketing data retained until you withdraw consent

  • Customer service correspondence retained as reasonably required

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact us at any time to exercise these rights.

ICO Website: https://ico.org.uk

9. Cookies

Our websites use cookies to:

  • Ensure proper website functionality

  • Improve performance and user experience

  • Analyse website traffic

  • Support marketing activities (where consent is given)

You can control cookies through your browser settings.
Where legally required, we will request your consent before placing non-essential cookies.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Accidental loss

  • Alteration

  • Disclosure

Our websites use SSL encryption to protect transmitted data.

11. International Transfers

Some of our third-party service providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard contractual clauses

12. Children’s Privacy

Our websites are not directed at children under 13.
We do not knowingly collect personal data from children without parental consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.